Hyster enjoys a unique relationship with all our clients. We try to produce total customer satisfaction created through world class production. Our goal is to foresee the requirements of all our clients along with address them with lift trucks that provide the value, the performance and the dependability that they really demand.
Hyster fully believes in starting with the customer. The company performs annual focus groups and provides on-going voice of customer research which is conducted both on-line and in the field. We have over 400 design engineers to translate that input into smart designs by implementing our thorough review gate process. Virtual prototype builds and advanced tools help ensure the best equipment practices come together. Other advanced tools like for example dynamic modeling and virtual prototype builds help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
In order to ensure the lowest ownership cost and total dependability all of Hyster's equipment are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are continually testing against the competition's products too. Our final tests happen in real-world customer applications so as to make sure that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Hyster's manufacturing is world-class driven by its Demand Flow Technology or DFT. Every aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to deliver total customer satisfaction and flawless quality 100 percent of the time, each and every time.
Total Quality Each Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate excellence from the start. The MES is responsible for managing production flow. The MES coordinates line activities such as part sequencing and quality verification. It also utilizes quality gates and torque tools to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each shift. These audits actually hold all workers responsible for constant quality, along with the 5s workplace organization in place to help us attain it.
As standard with all our products, Hyster offers a huge variety of features. The corporation has remained fully committed to its key focus on both quality and safety, on being innovative every time, and by offering some of the best material handling machinery on the market. These are just a few of the reasons why Hyster has become a leader in the industry.